Last updated: 21 October 2026
This Cancellation Policy explains how customers can cancel the Resapix services and when they can get a refund. They apply to taxi booking requests, the Personal Assistance plan and the Magazine, and complete the Terms and Conditions of Sale and the Terms of Payment. Resapix is operated by Nextpoint Innovations Limited.
The booking request fee is paid at checkout and pays for handling the request: checking availability with third-party transport providers and attempting the booking. The request is handled immediately after payment, so it cannot be cancelled once it has been submitted.
The fee (£3 per request) is due whether or not a ride can be confirmed, and it is not refunded if no ride is available. It is refunded in full in the event of an error by Resapix, such as a duplicate charge or a request that was never handled.
Once a ride is confirmed, cancelling or changing the ride itself is subject to the conditions of the transport provider performing it. Nextpoint Innovations Limited does not set these conditions and does not collect any amount on behalf of the provider.
The Personal Assistance plan has no minimum term and can be cancelled at any time, free of charge.
If the customer cancels during the 3-day trial, no further amount is charged and the plan ends at the end of the trial. If the customer cancels after the trial, no further monthly charge is made and the plan stays available until the end of the month already paid.
To avoid the next charge, the cancellation must be made before the next renewal date. A reminder is sent by email one (1) day before the end of the trial, and then three (3) days before each next monthly charge. Each reminder shows the amount, the charge date and a link to cancel.
The Magazine is an optional digital publication, issued weekly, available at a maximum of £7.60 per month (VAT included). It has no minimum term and can be cancelled at any time, free of charge.
The first edition is free, and nothing is charged at sign-up. The first charge is made on the day of the second edition, seven (7) days after sign-up, then on the same date every month. If the customer cancels before the second edition, nothing is charged. After that, the Magazine renews automatically unless it is cancelled. The frequency of payments may vary with the billing cycle selected at purchase.
If the customer cancels later, no further charge is made, and the editions already delivered remain available.
Customers are invited to use the chat as a priority for any request.
Every cancellation is confirmed immediately on screen and by email, with the end-of-service date.
No cancellation fee or penalty is ever charged. The Personal Assistance plan and the Magazine are independent: cancelling one does not cancel the other. Cancelling the Personal Assistance plan does not cancel any booking request already submitted.
Consumers have a fourteen (14) day right of withdrawal, starting on the day after the purchase is confirmed, without giving any reason. To withdraw, the customer sends a clear statement of their decision by chat, from the user space, by email to contact@resapix.com, or using the withdrawal form annexed to the Terms and Conditions of Sale.
Booking requests are handled immediately after payment, at the customer’s express request. Once a request has been handled, the right of withdrawal no longer applies to its booking request fee.
For the Personal Assistance plan, if the customer asked for the plan to start during the withdrawal period, they remain liable for the share of the service already provided before withdrawal. For the Magazine, the right of withdrawal ends once delivery of an edition has started, if the customer gave express prior consent and acknowledged the loss of this right.
Accepted refunds, whether under the right of withdrawal or following an error by Resapix, are made within fourteen (14) days of the request, using the original payment method.
For any question about cancellations or refunds, customers are invited to use the chat as a priority, or to write to contact@resapix.com.