Terms of payment

These Terms of Payment explain how the Resapix services are priced, charged, renewed, cancelled and refunded. They complete the Terms and Conditions of Sale and the Cancellation Policy. Resapix is operated by Nextpoint Innovations Limited.

Prices are shown in pounds sterling (£) for customers in the United Kingdom and in euros (€) for customers in France, Spain and Italy, VAT included where applicable. The amount charged is always the one shown and accepted at checkout. The amounts are the same in both currencies: for example, the Personal Assistance plan costs £69.99 per month in the United Kingdom and €69.99 per month in France, Spain and Italy.

Three offers are available: taxi booking requests, charged £3 per request at checkout with no renewal; the Personal Assistance plan, charged £0.01 for a 3-day trial and then £69.99 per month until cancelled; and the Magazine, an optional digital publication with a free first edition and then up to a maximum of £7.60 per month, until cancelled. Each offer is described below.

2.1 – Taxi booking requests

A booking request fee of £3 is paid at checkout for each taxi request. It pays for handling the request (checking availability and attempting the booking) and is due whether or not a ride can be confirmed. No plan or commitment is required. The fee does not include the price of the ride, which is set by the transport provider and paid to them directly.

2.2 – Personal Assistance plan

The Personal Assistance plan is an optional monthly plan. It removes the booking request fee on every request and gives priority assistance for taxi bookings and any other everyday request.

• Trial: the plan starts with a 3-day trial charged at £0.01 at checkout.
• After the trial: unless cancelled before the trial ends, the plan renews automatically at £69.99 per month. The first monthly charge is made on the day the trial ends, then on the same date every month.
• Cancelling during the trial: no further amount is charged.

2.3 – Magazine

The Resapix Magazine is an optional digital publication issued every week, available at a maximum of £7.60 per month (VAT included).

• First edition: free, delivered as soon as the customer signs up. Nothing is charged at sign-up.
• Following editions: first charged on the day of the second edition, seven (7) days after sign-up, then on the same date every month, up to a maximum of £7.60 per month.
• Renewal: the Magazine then renews automatically unless cancelled. The frequency of payments may vary with the billing cycle selected at the time of purchase, and the total never exceeds £7.60 per month.
• Cancelling before the second edition: nothing is charged.

2.4 – Combining offers

The Personal Assistance plan and the Magazine are separate. They can be taken on their own or together, and each has its own billing. Cancelling one does not cancel the other. A customer on the Personal Assistance plan is not charged the booking request fee.

• Booking request fee: at checkout, each time a request is submitted. It is due whether or not the booking can be confirmed.
• Personal Assistance plan: £0.01 at checkout, then £69.99 on the day the trial ends and on the same date every month.
• Magazine: nothing at sign-up (first edition free); billing then begins on the day of the second edition, seven (7) days after sign-up, and continues on the same date every month, up to a maximum of £7.60 per month, with a payment frequency that may vary with the billing cycle selected at the time of purchase.

The Personal Assistance plan renews automatically every month, and the Magazine at the end of each billing cycle, until cancelled.

During the trial of the Personal Assistance plan, Resapix sends a reminder by email one (1) day before the end of the trial. Afterwards, a reminder is sent by email three (3) days before each next monthly charge. Each reminder shows the amount, the charge date and a link to cancel. Receipts for every charge are available in the user space.

Payments are made by bank card (Visa, Mastercard) through a specialised payment provider. Nextpoint Innovations Limited does not store full card details.

All charges appear on the customer’s bank statement as resapix.com.

The customer must provide valid card details at checkout. These details are used only for the purchases and renewals accepted by the customer.

If a customer does not recognise a charge or has a question about it, they are invited to contact Resapix through the chat or at contact@resapix.com before contacting their bank, so that the situation can be checked and resolved quickly.

If a payment fails (expired card, insufficient funds, bank refusal), Resapix informs the customer by email and may retry the payment. Access to the Personal Assistance plan or the Magazine may be suspended until payment is made. No late-payment fee is charged by Nextpoint Innovations Limited. Fees charged by the customer’s bank remain outside Nextpoint Innovations Limited’s control.

The Personal Assistance plan and the Magazine have no minimum term and can be cancelled at any time, free of charge, via the cancellation form on the Contact page, via the chat, or from the user space through the chat available in the account.

• Personal Assistance plan during the trial: no further charge.
• Personal Assistance plan after the trial: no further charge. The plan stays available until the end of the month already paid.
• Magazine: no further charge. If cancelled before the second edition, nothing is charged at all.

Cancellation is confirmed immediately on screen and by email, with the end-of-service date. Full details are in the Cancellation Policy.

• Booking request fee: not refunded if the booking cannot be confirmed, as it pays for handling the request. It is refunded in full in the event of an error by Resapix (e.g. a duplicate charge or a request that was never handled),.
• Right of withdrawal: consumers can withdraw within fourteen (14) days, starting on the day after the purchase is confirmed, as set out in the Terms and Conditions of Sale.

Refund requests can be made by chat, from the user space or by email to contact@resapix.com. Accepted refunds are made within fourteen (14) days, using the original payment method.

Nextpoint Innovations Limited may change its prices. Any change to the price of the Personal Assistance plan or the Magazine is notified by email in advance, before it applies. The customer can cancel before the new price takes effect. Prices already accepted for a current period are not changed.

Invoices and payment confirmations are available in the user space and can be sent on request.

Payments are processed by a specialised payment provider using encrypted, secure protocols in line with card industry security standards.

For any question about payments, plans, cancellations or refunds, customers are invited to use the chat as a priority, or to write to contact@resapix.com.