Frequently asked questions

Resapix is a taxi booking service. You send us your trip details, we look for an available ride with licensed operators and ride platforms, and we book it on your behalf.

You don’t have to compare apps one by one. You send a single request, and Resapix looks at the options available and books the one that fits your trip.

We search wherever licensed operators and ride platforms are available. Enter your pickup address in the booking form to see what is available for your trip.

No. We are an independent intermediary: Resapix has no affiliation or partnership with any ride platform or transport provider. We sit between you and the driver to simplify booking, and we are not liable for errors or omissions made by third-party providers.

Yes. Every ride is booked on your behalf with a licensed operator or ride platform, which accepts the booking and remains fully responsible for it and for the ride. Resapix is not a transport operator and does not accept bookings as an operator.

Fill in your pickup and drop-off addresses, the date and time, and the number of passengers and bags. We confirm the ride and send you its details.

Both. You can book for now or schedule ahead, and Resapix confirms the best available option for the time you choose.

Depending on your city, you can choose from standard, premium, airport transfer, and larger vehicles when available.

Most rides are confirmed within minutes. When we need to reach a local operator, it can take a little longer. You receive the confirmation by email and can also find it in your account.

Write to us in the chat or use the form on the Contact page, and we handle the change or cancellation with the operator for you. The operator’s own conditions apply to any change or cancellation of the ride.

You choose how you pay. Either you pay the booking fee for each ride request, with no commitment, or you take the optional Personal Assistance plan: no booking fees, top priority on all your requests, and help with any everyday request beyond taxis, such as restaurants, outings or travel.

Yes. Each ride request costs a £3 booking fee, paid at checkout. It is shown before you start and in the price summary before you confirm. The fee does not include the fare, which is paid to the transport provider directly. With the Personal Assistance plan, there is no booking fee.

No. The checkout page shows the full breakdown, booking fee included, before you pay, and you are always charged the amount you accepted.

You can pay by card: Visa or Mastercard, credit or debit. The transaction runs through a secure payment provider, which means your complete card details never stay with us.

Every charge appears as RESAPIX.COM. If you don’t recognise a payment, contact us through the chat or at contact@resapix.com before reaching out to your bank, and we will look into it quickly.

Customers in the United Kingdom see and pay prices in pounds sterling (£), and customers in France, Spain and Italy in euros (€). VAT is included where applicable, and you are always charged the amount shown at checkout.

You pay £0.01 today for a 3-day trial. If you don’t cancel before it ends, the plan renews automatically at £69.99 per month: the first monthly payment is taken on the day the trial ends, then on the same date each month. We email you a reminder one day before the trial ends, then three days before each monthly payment, with the amount, the date and a link to cancel.

Use the cancellation form on the Contact page or on the Manage my plan page, or ask us in the chat. Cancelling is free and there is no minimum term. During the trial, nothing more is charged; after the trial, no further monthly payment is taken and the plan stays active until the end of the month already paid. Your cancellation is confirmed on screen and by email.

Use the cancellation form on the Contact page or on the Manage my plan page, or ask us in the chat. If you cancel before the second edition, nothing is charged. The Magazine and the Personal Assistance plan are separate: cancelling one does not cancel the other.

Our Cancellation policy sets out how refunds work. For a question about a specific charge, the chat is the place to ask.

After your purchase, you receive an email to set your password or sign in securely. You can then log in at any time with the Log in button or at app.resapix.com.

Hit “Forgot password” on the login page to get a reset email. Nothing arrived? Look in your spam folder first; if it isn’t there, email contact@resapix.com.

All your payments and receipts are available in your account, along with the history of your ride requests: date, details, amount and status.

Your data can be erased on request: send an email to contact@resapix.com with “Delete my account” as the subject, and we handle it as set out in our Privacy policy.

Our fastest channel is the chat on the website. Next come the contact form on the Contact page and our email address, contact@resapix.com.

Every day of the week, between 9:00 AM and 6:00 PM, someone from our team is there to help.